Lloyds Bank PLC

Financial Ombudsman decision DRN-3758920 Upheld

Upheldoutcome, as published by the Ombudsman

£44redress stated in the decision

Thu Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

the decision to increase Mr J’s overdraft limit in May 2021 was not a responsible lending decisionIrresponsible lending

Lloyds should refund all interest and overdraft charges applied from 26 May 2021Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3758920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.