Nationwide Building Society

Financial Ombudsman decision DRN-3758626 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss M’s complaint is about an application for a mortgage she made to Nationwide Building Society.Mortgage administration

I do consider that Miss M should be compensated for the poor service she received from NationwideService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3758626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.