Barclays Bank UK PLC

Financial Ombudsman decision DRN-3758203 Upheld

Upheldoutcome, as published by the Ombudsman

£931redress stated in the decision

Thu Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

transactions she says she didn’t makeUnauthorised transaction

Barclays should have carried out a more thorough investigation into the dispute when it was raisedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3758203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.