Capital One (Europe) plc

Financial Ombudsman decision DRN-3758152 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

he claimed a refund of that amount from Capital One in April 2022 and said that the shed was set up as instructed but rainwater leaks in from all sides and he believes that it wasn’t fit for purpose.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3758152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.