NewDay Ltd

Financial Ombudsman decision DRN-3757201 Upheld

Upheldoutcome, as published by the Ombudsman

£276redress stated in the decision

Thu Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr U has asked NewDay to challenge some transactions he made with a MerchantCard dispute or chargeback

NewDay has managed his account badly for a protracted periodComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3757201.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.