Metro Bank PLC

Financial Ombudsman decision DRN-3754977 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

The complaint Mr X complains that Metro Bank PLC blocked and closed his account.Account closed or refused

He complains they registered his details with CIFAS the UK’s fraud alert service.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3754977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.