Bank of Scotland Plc

Financial Ombudsman decision DRN-3753774 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs O complains that Bank of Scotland plc (BoS) irresponsibly increased the limit on her credit card on three occasionsIrresponsible lending

Remove all adverse information, if any, recorded after 17 July 2019 regarding this account from Mrs O’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3753774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.