Santander UK Plc
Financial Ombudsman decision DRN-3751090 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr P’s complaint is about the mortgage he has with Santander UK Plc. He is unhappy that when his interest rate product was due to end in late 2021 Santander didn’t offer him a new rate on which he could afford the monthly payments.Interest and rates
Mr P’s complaint is about the mortgage he has with Santander UK Plc. He is unhappy that when his interest rate product was due to end in late 2021 Santander didn’t offer him a new rate on which he could afford the monthly payments.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3751090.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.