National Westminster Bank Plc

Financial Ombudsman decision DRN-3750023 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked an international payment into its bank accountFunds blocked or frozen

NatWest offered Mrs H £150 to apologise for the distress she felt when a member of staff wasn’t helpful to her in 2018Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3750023.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.