Elderbridge Limited
Financial Ombudsman decision DRN-3750006 Upheld
Upheldoutcome, as published by the Ombudsman
£216redress stated in the decision
Mon Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
treated whilst in financial difficultiesTreatment in financial difficulty
Reconfigure Ms P and Mr K’s account as if it had a 0% interest rate from 1 December 2018 to 14 August 2019Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3750006.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.