Barclays Bank UK PLC

Financial Ombudsman decision DRN-3744621 Not upheld

Not upheldoutcome, as published by the Ombudsman

£230redress stated in the decision

Fri Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Ms W is disputing she made this transactionUnauthorised transaction

Barclays felt the service she received on the web chat was not to the agreed standard, so it paid her £25.00 compensationComplaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3744621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.