NewDay Ltd

Financial Ombudsman decision DRN-3740970 Not upheld

Not upheldoutcome, as published by the Ombudsman

£124redress stated in the decision

Tue Feb 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

they did not refund fees they charged herCharges and fees

Ms G complains that NewDay Ltd trading as Marbles did not respond to her emailComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3740970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.