Godiva Mortgages Limited

Financial Ombudsman decision DRN-3738607 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Godiva Mortgages Limited misled him about the additional lending they’d give him on his buy to let propertyMortgage administration

Godiva’s errors were largely limited to the mistake in 29 October letter and their failure to explain the correct figure they would lend when Mr D spoke to them on 3 NovemberService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3738607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.