Erudio Student Loans Limited

Financial Ombudsman decision DRN-3738411 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

removing any related negative information from Mr G’s credit fileCredit file reporting

Erudio were required to properly notify Mr G before a default. But they sent these notices by a method which they reasonably knew was unlikely to reach Mr G in time, if at all.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3738411.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.