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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3737282 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr and Mrs R complain that Tesco Personal Finance PLC (‘Tesco’) have declined to refund them payments totalling over £700, which they said they did not make or otherwise authorise.Unauthorised transaction

Tesco reviewed the calls with Mr and Mrs R and said that they had made an error on the call in telling them that cancelling the card would prevent any further payments coming out of the account – and that the individual who had advised this would be spoken to.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3737282.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.