HSBC UK Bank Plc
Financial Ombudsman decision DRN-3735311 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
He is unhappy that HSBC won’t refund him money that he lost to a scam in August 2020.APP scam refund refused
more money was taken from his account via his debit card which he says he did not authorise.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3735311.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.