Bank of Scotland Plc

Financial Ombudsman decision DRN-3734610 Upheld

Upheldoutcome, as published by the Ombudsman

£324redress stated in the decision

Tue Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

I don’t think Lloyds should have sent the payment, as its process required approval from the customer and it didn’t have that here.Payment delayed or failed

I think this was a mistake on Lloyds’ part which resulted in Mr P being out of pocket by £324.39.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3734610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.