Barclays Bank Plc
Financial Ombudsman decision DRN-3734436 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
allowed her address to be changed on her credit card accounts without her permissionIdentity checks and access
Mrs C referred her complaint to our service because she said had she been receiving statements she would’ve paid off her balances sooner and would’ve therefore incurred less interest.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3734436.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.