NewDay Ltd

Financial Ombudsman decision DRN-3732627 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains that Newday Ltd (trading as Aqua) added multiple charges to his credit card account even though he’d made the required paymentsCharges and fees

Mr C told this service that he’s a vulnerable customer as he has a condition which makes understanding financial transactions difficult.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3732627.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.