National Westminster Bank Plc

Financial Ombudsman decision DRN-3730106 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

NatWest charged her an annual fee of £24 and interest of £20.24Charges and fees

NatWest had been reporting missed payments to her account between November-December 2018Credit file reporting

As she was suffering financial difficulty, she wrote to NatWest on 30 October 2018 to explain this to them.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3730106.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.