HSBC UK Bank Plc
Financial Ombudsman decision DRN-3728520 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Mon Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
A applied for an account. It was told that there was a discrepancy between the name given and identification document for one of the officials.Account closed or refused
I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3728520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.