NBS Financial Planning Ltd

Financial Ombudsman decision DRN-3727314 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Feb 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr S’ complaint about Nationwide Building Society (NBS) relates to the service he received when making an application for a residential mortgage.Mortgage administration

Mr S also complains about the length of time it took for NBS to reply to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3727314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.