HSBC UK Bank Plc
Financial Ombudsman decision DRN-3726967 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mrs P complains that HSBC UK Bank Plc won’t refund her for transactions she says she didn’t make or agree to.Unauthorised transaction
Remove any negative information about the overdraft from Mrs P’s credit file.Credit file reporting
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3726967.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.