HSBC UK Bank Plc
Financial Ombudsman decision DRN-3726930 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Ms B complains that HSBC UK Bank Plc (“HSBC”) will not refund payments she says she made to a fraudulent investments trading company.APP scam refund refused
My role is to determine whether the regulated card issuer (in this case, HSBC) acted fairly and reasonably in its decision not to pursue a chargeback on behalf of its cardholder (in this case, Ms B).Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3726930.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.