Barclays Bank UK PLC

Financial Ombudsman decision DRN-3726126 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

The investigator thought the forbearance offered by Barclays was in line with what we would expect the bank to do in the circumstances.Treatment in financial difficulty

Mr W’s complaint is about his mortgage with Barclays Bank UK PLC. Mr W says Barclays has treated him unfairly by refusing his request to transfer the mortgage from a capital repayment basis onto an interest-only basis.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3726126.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.