Barclays Bank UK PLC

Financial Ombudsman decision DRN-3722898 Not upheld

Not upheldoutcome, as published by the Ombudsman

£47redress stated in the decision

Fri Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

incorrectly applied interest and/or charges to the credit card accountsCharges and fees

Mr S has complained about the offers Barclays Bank UK PLC has made to him as part of a credit card remediation project.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3722898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.