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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN-3722852 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Sep 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
APS attempted what’s known as a “chargeback” to claim a refund for Mr H.Card dispute or chargeback
APS’s overall handling of the dispute caused Mr H unnecessary annoyance and frustrationService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3722852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.