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Principality Building Society
Financial Ombudsman decision DRN-3721304 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Miss S is unhappy with how Principality Building Society communicated with her when she wanted to redeem her buy to let mortgage.Mortgage administration
I understand as part of this complaint Miss S has raised concerns about whether Principality has made reasonable adjustments for her disability as it’s required to do under the Equality Act 2010.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3721304.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.