Lloyds Bank PLC

Financial Ombudsman decision DRN-3720696 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mrs D has complained Lloyds Bank plc won’t refund numerous online transactions she didn’t make.Unauthorised transaction

Mrs D increasingly has memory loss issues. Lloyds is aware of her vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3720696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.