HSBC UK Bank Plc
Financial Ombudsman decision DRN-3717962 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mr and Mrs B complain that HSBC UK Bank Plc and its agent solicitors caused delays in their application to remortgage their new home.Mortgage administration
HSBC said the communications from its lawyers could have been clearer, so it paid Mr and Mrs B £350 to make up for that.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3717962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.