Santander UK Plc
Financial Ombudsman decision DRN-3717334 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked his correspondence address which resulted in withholding his debit cardFunds blocked or frozen
Santander had made an error when it told Mr C it would be able to change his address details if he called the following dayComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3717334.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.