Nationwide Building Society

Financial Ombudsman decision DRN-3714639 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

They ask for compensation for having to take out a mortgage with a higher interest rate.Interest and rates

Mr D and Miss H complain that Nationwide Building Society didn’t tell them they couldn’t switch properties during their mortgage application process.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3714639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.