Nationwide Building Society

Financial Ombudsman decision DRN-3713776 Upheld

Upheldoutcome, as published by the Ombudsman

£1,508redress stated in the decision

Tue Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Nationwide got in touch with Miss S to ask for information about the dispute to progress a chargeback claim.Card dispute or chargeback

I consider Nationwide’s handling of Miss S’s claim to have fallen short of what I would consider to be a reasonable standard.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3713776.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.