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Nationwide Building Society
Financial Ombudsman decision DRN-3713511 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Nationwide Building Society unfairly declined her application to remove her former partner from their joint mortgageMortgage administration
They failed to call in August 2021 as she’d understood they would. They didn’t call back when she rang in December 2021Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3713511.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.