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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3713316 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£5,119redress stated in the decision
Wed Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
X complains Tesco Personal Finance PLC (Tesco) didn’t do enough to protect him from losing over £11,000 to an investment scam.APP scam refund refused
Tesco should rework X’s credit card account to remove any additional interest and charges incurred because of the £5,118.64 debt.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3713316.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.