Barclays Bank UK PLC

Financial Ombudsman decision DRN-3712671 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Ms P informed Barclays of her husband’s passing on 10 January 2022. She was initially given a number for its bereavement team and Barclays sent her a letter saying what to do next.Mortgage administration

The estate of Mr E complains that Barclays Bank UK PLC has provided unhelpful, unclear and insensitive service relating to Mr E’s mortgage since his death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3712671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.