TSB Bank plc

Financial Ombudsman decision DRN-3710794 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Fri Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

he asked TSB to help him get one. After receiving a form from Mr B setting out his disputeCard dispute or chargeback

Mr B said he wasn’t getting anywhere with TSB so he made a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3710794.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.