Barclays Bank UK PLC

Financial Ombudsman decision DRN-3709211 Upheld

Upheldoutcome, as published by the Ombudsman

£3,630redress stated in the decision

Tue Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mrs P complains that Barclays Bank UK PLC has not refunded her for payments from her account which she says she did not agree to.Unauthorised transaction

I think that from 1 April 2015 onwards Barclays could have done more to help Mrs P and to protect her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3709211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.