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Oodle Financial Services Limited

Financial Ombudsman decision DRN-3709085 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Oodle will also need to remove any adverse reports they may have made to Mr S’s credit file in relation to this issue.Credit file reporting

I think it will have been distressing for Mr S to have to assert his position on several occasions and to find that Oodle didn’t listen to what he wanted to do.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3709085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.