Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3708139 Upheld

Upheldoutcome, as published by the Ombudsman

£1,250redress stated in the decision

Wed Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

Miss F complains about Sainsbury's Bank Plc. She says that Sainsbury’s didn’t do enough to protect her from becoming the victim of a scam and would like Sainsbury’s to pay her back the money she has lost as a result of the scam.APP scam refund refused

It should also rework Miss F’s credit card account to remove any additional interest or charges caused by these payments.Charges and fees

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3708139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.