Bank of Scotland Plc

Financial Ombudsman decision DRN-3707952 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I felt Halifax had nevertheless treated Mrs H poorly, both in-branch and during the complaint-handling processComplaint handling

Halifax has accepted that it provided Mrs H with poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3707952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.