Starling Bank Limited

Financial Ombudsman decision DRN-3703775 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr M contacted Starling Bank to dispute the payment in February 2022Card dispute or chargeback

Mr M complained to Starling Bank but it said that the correct processes had been followed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3703775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.