Santander UK Plc
Financial Ombudsman decision DRN-3702913 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mrs K complains that Santander UK Plc failed to secure her account which allowed several unauthorised transactions to be made from it.Unauthorised transaction
an unidentified third party had been able to update details about the account, including the phone number attached to it.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3702913.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.