Clydesdale Bank Plc
Financial Ombudsman decision DRN-3702388 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr J was also unhappy with VM’s response to his GDPR request to obtain the transaction information.Complaint handling
Mr J complains about Clydesdale Bank Plc trading as Virgin Money (VM) and their refusal to provide him with monthly up to date transactional information for his personal loan.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3702388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.