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Financial Ombudsman decision DRN-3700199 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Our approach to considering complaints about unaffordable and irresponsible lending is set out on our website.Irresponsible lending

Therefore, I don’t think it would be fair to ask Aqua to refund the interest and charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3700199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.