Barclays Bank UK PLC

Financial Ombudsman decision DRN-3691606 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Barclays didn’t uphold Miss T’s case. It said that she had traded with a firm that is regulated overseas. It said the firm had shown Miss T was using her account with it as intended, and was able to trade with the funds she paid in. But that unfortunately overall she had made losses. It also showed that she was able to withdraw from the trading account. Miss T received some money back through the dispute process, but not all her funds, which Barclays considered was the fair outcome.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3691606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.