Bank of Scotland Plc

Financial Ombudsman decision DRN-3691301 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc trading as Halifax (“BOS”) acted irresponsibly in providing him with overdraft facilities and increasing his limit.Irresponsible lending

I understand Mr S is also unhappy about negative information being reported on his credit file and would like this information removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3691301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.