HSBC UK Bank Plc
Financial Ombudsman decision DRN-3690745 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
I am persuaded it would have likely been unsuccessful. I say this because the alleged scammer was not a party to the card payments, so Ms M could not have a valid claim against the legitimate merchants (C) she paid.Card dispute or chargeback
I have taken into account the trouble and upset Ms M says she experienced as a result of how HSBC dealt with her complaint – particularly relating to delays.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3690745.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.