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Bank of Scotland Plc
Financial Ombudsman decision DRN-3690727 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs P complain about Bank of Scotland plc (trading as Halifax). They say that Bank of Scotland didn’t do enough to stop them from becoming the victim of a scam and would like Bank of Scotland to refund them the money they lost.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3690727.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.