Barclays Bank Plc
Financial Ombudsman decision DRN-3690396 Not upheld
Not upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Tue Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
It said that the membership points were mis-sold to Mr S and his partnerProduct mis-sold
Barclaycard apologised for the poor way in which it had handled Mr S’s claimComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3690396.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.